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Privacy Policy
Privacy Policy

Our Privacy Commitment

At CueStore.CA we know how important it is to protect your personal information. Whether you are shopping with us online or by phone we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to outline our guidelines for the collection and use of personal information by CueStore.CA.

Who is CueStore.CA?

CueStore.com and CueStore.CA are divisions of Rockland, ON based Internet Cue Store Inc. This policy applies to Internet Cue Store Inc., and all of its divisions.

What Information does CueStore.CA Collect and How is it Used?

At CueStore.CA, we collect two types of information: personal information and non-personal information.

With your consent we may use your personal information for a number of different purposes, for example to:

  • fulfill requests for products, services or information;
  • provide customer services;
  • administer contests or promotions;
  • offer new products and services;
  • measure and improve the effectiveness of our Web Sites or our marketing endeavors; and
  • tailor our online or in-store offerings to your preferences.

Personal information typically includes your name, address, phone number, and e-mail address. You can always choose not to provide us with any of your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.

Your Implied Consent

In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only deliver the product you have purchased if you provide us with your address and phone number.

Your Express Consent

In other cases, we will ask you to give your express consent to use your personal information to advise you of products or services that may be of interest. You always have the opportunity to "opt out" of having your information used for this purpose. For example, when you subscribe to the CueStore.CA newsletter, we will also ask for your express consent to send you promotional information.

Withdrawing Your Consent

If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, each e-mail we send you will tell you how to decline further e-mail.

Information CueStore.CA Collects from You

Listed here are some examples of the ways that we collect information about you and how we use it.

Our Web Sites

While using our Web Sites, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, telephone number, or credit card information). We use this information to complete your transaction and to apply for access to certain special features and functions of the Web Sites. If you choose not to provide requested personal information, you will not be able to use certain features of the Web Sites and you will not be able to engage in transactions through the Web Sites.

With any of the services on our Web Sites, we may also use your personal information to contact and correspond with you and to respond to your inquiries. With your consent, we may send to you, from time to time, email or other communications regarding goods or services we believe will interest you.

We do not store Card number/expiry date month and year information in our database. Our payment processor, InternetSecure has all the information required for charge-back processing. InternetSecure is certified to the card company's PCI standard to securely store the Cardholder details on our behalf.

All references to our Web Site in this Policy means either CueStore.com or CueStore.CA.

Participate in a Contest, Promotion, or Survey

From time to time, we may run contests, promotions, or surveys. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Information from contest entries will be used to contact you if you win. We may also summarize survey information in a manner that no longer identifies the contest entrants for analysis, but will not share personal information from entries. All contests are subject to rules that will be available with each particular contest.

Information CueStore.CA Collects Automatically

Like many other Web sites, we automatically collect certain non-personal information regarding Web site users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Web Site, the Internet address of the Web site from which you linked directly to the Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site.

This non-personal information is used for Web Site and system administration purposes and to improve the Web Site.

Cookies

The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your billing information every time), to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.

Links to Other Web Sites

Our Web Site may contain links to other Web sites or Internet resources. When you click on one of those links you are contacting another Web site or Internet resource. CueStore.CA has no responsibility or liability for or control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information.

We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

Does CueStore.CA Disclose the Information it Collects?

CueStore.CA does not sell your personal information, nor do we share your information with third parties.

Disclosure to Service Providers

CueStore.CA may share your personal information with certain service providers in order to provide products and services to you, to verify and validate information, and to address customer service matters.. Examples of service providers include credit card issuers, product service depots, warranty providers, and delivery services. To reduce the risk of fraud or misuse of personal information, CueStore.CA may also verify your personal information, including but not limited to your address and credit card information, with third party service providers.

We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this Policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.

Legal Disclosure

CueStore.CA may disclose your information as permitted or required to by law; for example:

  • to a government institution or other person or entity that has asserted its lawful authority to obtain the information;
  • where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
  • to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
  • to comply with court rules regarding the production of records and information; and
  • to our legal counsel.

How does CueStore.CA Protect My Information?

The security of your personal information is a high priority for CueStore.CA. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.

Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.

How Can I Verify My Information?

You can check your information to verify, update, or correct it, and to have any obsolete information removed.

You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us at sales@cuestore.ca. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

You can also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.

When is My Information Removed?

We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet any legal requirements. We have retention standards that meet these requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information.

You can also request that we remove your information from our records. Subject to our requirements for continued retention of your information, for example, for billing, audit, or warranty purposes, we will make every reasonable effort to honour your request.

How Can I Contact CueStore.CA?

CueStore.CA is responsible for all personal information under its control. Our Privacy Manager is accountable for CueStore.CA's compliance with the principles described here. If you have any questions, concerns or complaints about the privacy policies please contact us at the below:

Email:

sales@cuestore.ca

Call us at:

1-888-283-7867

Write us at:

Internet Cue Store Inc.
Attention: Privacy Manager
PO Box 534
Rockland, ON K4K 1K6

If you no longer wish to be contacted regarding promotions or new product releases, email us at newsletter@cuestore.ca

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